Legal

Privacy Policy

Last updated: January 27, 2025

1. Overview

Hazans provides commerce tools for merchants. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our apps, dashboard, and related services (the “Services”).

2. Information We Collect

We collect information in the following ways:

  • Directly from you: When you create an account, use our Services, or contact us.
  • Automatically: Through cookies, tracking technologies, APIs, and log files when you use our apps or website.
  • From third parties: When you connect integrations (e.g., Facebook, payment processors).

Types of data we collect:

  • Account information: Name, email address, authentication IDs, password (encrypted), profile information.
  • Store data: Products, orders, customers, themes, domains, store settings, and configurations.
  • Usage and device data: Log data, app interactions, IP address, browser/device type, operating system, screen resolution, device identifiers, session duration, pages viewed, and clickstream data.
  • Location data: General location information (country/region) derived from IP address for analytics and fraud prevention. We do not collect precise GPS location.
  • Integration data: API keys, tokens, and settings when you connect third-party services (e.g., CJ Dropshipping, Facebook, payment processors) as permitted by those services.
  • Support and communications: Messages, support tickets, feedback, and any information you provide when contacting us.
  • Media (mobile apps): Photos you upload for products, business documents, or identification (with your explicit permission).

3. How We Use Information

  • Provide, operate, and improve the Services.
  • Authenticate users and maintain account security.
  • Process and display store data (products, orders, customers, themes).
  • Connect and manage integrations you enable.
  • Communicate about updates, security, and support.
  • Comply with legal obligations and prevent abuse or fraud.

4. How We Share Information

  • Service providers: We share data with trusted service providers that help us host, store, analyze, and secure the Services (e.g., cloud hosting, payment processing, email delivery). These providers are contractually obligated to maintain confidentiality and provide the same or equal protection of user data as stated in this Privacy Policy.
  • Third-party integrations: When you choose to connect third-party services (e.g., Facebook, CJ Dropshipping, payment processors, analytics tools), we share data to the extent needed for that integration. These third parties are required to provide the same or equal protection of user data as stated in this Privacy Policy and are subject to their own privacy policies.
  • Legal and safety: We may disclose information when required by law, to protect our rights or property, to prevent fraud or security issues, or to protect the safety of our users or others.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, user information may be transferred. We will provide notice where required by law.

5. Data Security

We use industry-standard technical and organizational measures to protect data in transit and at rest. No system is fully secure; please protect your account credentials and notify us of any suspected unauthorized access.

6. Data Retention

We retain information while your account is active and as needed to provide the Services, meet legal obligations, resolve disputes, and enforce agreements. You may request deletion where applicable law allows.

7. Your Choices and Rights

You have the following rights regarding your personal information:

  • Access and update: Update your account details in your profile settings or request access to your data.
  • Control integrations: Connect or disconnect third-party integrations at any time in your dashboard settings.
  • Cookie preferences: Manage cookies through your browser settings. Note that disabling certain cookies may limit functionality.
  • Data deletion: Request deletion of your account and associated data by emailing us at privacy@hazans.com with the subject line "Data Deletion Request". We will process your request within 30 days, subject to applicable laws and our need to retain certain data for legal or business purposes.
  • Data export: Request a copy of your data in a portable format by contacting privacy@hazans.com.
  • Revoke consent: You may revoke consent for data processing at any time by disconnecting integrations or deleting your account. Note that revoking consent may limit your ability to use certain features.

8. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect and store information about your use of our Services. These technologies help us:

  • Essential cookies: Required for basic platform functionality, authentication, and security.
  • Analytics cookies: Help us understand how users interact with our platform to improve performance and user experience.
  • Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness.
  • Preference cookies: Remember your settings, preferences, and theme choices.

You can control cookies through your browser settings. However, disabling certain cookies may limit functionality of our Services. For more details, see our Cookie Policy.

9. Children's Data

The Services are not directed to children under 13 (or under 16 in the European Economic Area). We do not knowingly collect personal data from children. If you believe a child under 13 (or 16 in the EEA) has provided us with personal information, please contact us at privacy@hazans.com and we will promptly delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or for other operational, legal, or regulatory reasons. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. For significant changes, we may also notify you via email or through our Services. Your continued use of the Services after such changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: